Work With Your 24-hour Monitoring Agents
Any time your home alarm system in Austin goes off, your round-the-clock monitoring professionals will instantly act. Their first step is to confirm your alarm, and that involves reaching out to you. The guideline they adhere to is based on the type of emergency. To illustrate, when the emergency is due to a medical situation, one attempt will be made to get in touch with you before first responders are deployed. In the event of a break-in - the most typical type of event - a monitoring professional will follow these guidelines to reach out to you:
- An effort will be made to contact you through the central command panel. You will typically be required to supply a passcode.
- If that attempt doesn’t prompt a reply, a call is made to your primary contact number.
- A secondary number or first emergency contact is tried next.
- If there is still no answer, nearby police are deployed.
- Your monitoring specialists will follow up with you again once authorities are notified.
If you're not in a situation where you can interact with monitoring agents, don’t fret. Support will still be deployed even if you're not available to verify the emergency.
Prepare for any crisis with a Vivint home alarm system in Austin
Stay ready for any crisis with a modern home alarm system in Austin from Vivint. Contact (512) 229-9684 to start designing your property’s security today.